Boiler breakdown? Did you know you could have an emergency repair or replacement for free?

We can help you to put heat back into your home this winter. Qualifying households with a broken boiler can access the Emergency Central Heating Offer through PEC. This will restore a working boiler to your house, usually within 2-3 weeks, at no cost.

Am I eligible?

To qualify you must own your home, use the gas boiler as your main heating source, have a boiler that is broken and have no sources of funding available. You must also meet one of the following criteria:

  • Someone in your home receives an income related benefit or tax credit.
  • Someone in your home receives a benefit due to a disability or illness.
  • Your household receives child benefit and your total household income is below the following figures:

  • Your total household income is less than £30,000 once energy and housing costs have been taken into account
    You live in a property rated D or below
    OR someone in your household has an illness or condition affected by living in a cold home.

To make an application, please contact our Energy Team on 01752 477117 or email

Frequently asked questions

I’m not sure if I/we are eligible

Our advisors can help you to work this out and provide advice about what you can do if you are not eligible. Give us a call, you have nothing to lose and we are friendly.

My boiler isn’t completely broken, can I still apply?

This scheme can only help if your boiler is broken enough that you are unable to heat your home. However, other schemes will soon be available if you need to replace an old boiler. These may take a little longer and there is no guarantee but we can put you on a waiting list and if your boiler breaks in the meantime we can access this emergency help.

What other help can the Energy Team provide?

We can help you to deal with other emergency situations like topping up your meter if you run out of credit or negotiating with an energy supplier.

Our friendly advisors can also help you to make sure your energy bills are cheaper and less worrying in the long term. They can help you to access better deals, claim what you are entitled to (but may not know about), install energy saving items in your home and stay warm while using less energy.

Click here to find out more.