Privacy Policy

What information does Plymouth Energy Community (PEC) collect about you?

We, or companies who work with us, collect the personal data you provide to us, online or in other ways, so that we can help you with your enquiry.

We also use cookies in a very limited way – we only use “session-id” cookies, which can show, for example, how long each user spends on a page, for example, or whether they left the site after visiting a particular page. This helps us to improve our website and service delivery. We don’t use cookies for other purposes.

What are cookies?

Like many websites, PEC uses cookies in order to provide you with a more personalised web service. In simple terms, a cookie is a small piece of information sent from our website to your computer to help us to identify you quickly.

Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to prevent that. You should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this should then give you the opportunity to decide whether to accept it. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.

Cookies can be used for a variety of purposes, such as providing personalised pages. At present, we use them only to work out how many people visit our sites. Further information about cookies can be found on the Interactive Advertising Bureau’s website www.allaboutcookies.org.

How do we use your information?

If you are looking to switch suppliers, PEC and MyUtilityGenius will use the information that you provide to find the best energy deal for you. If you have ticked to agree to this, we will also use your information to contact you about other services that might be of interest to you or about becoming a member of PEC. You can opt out of receiving emails from us at any time via the ‘unsubscribe’ link within the emails that you receive. If you are a member of PEC and wish to terminate your membership, you must do so in writing to the Company Secretary, as stated in the Rules.

If you have contacted us for help with applying for a grant to clear your gas and/or electricity debt, the information that you provide us with will be used to establish whether your application is likely to be successful and to submit the application on your behalf. It will be used to provide any additional advice that our trained advisors think you might benefit from. Your details will not be passed on to any other organisations, apart from your gas/electricity supplier, British Gas Energy Trust and Charis Grants (who administer the grants on behalf of British Gas Energy Trust), without your permission.

If you are contacting us with regards to energy efficiency schemes we may need to pass your data to other organisations in order for them to offer you a service. These details may include contact information, property information, and financial information relating to you. We will only pass on information that is relevant to your enquiry and your information will not be shared with organisations that are not connected to your enquiry.

What information do we pass to other companies?

If you are looking to switch suppliers, we will only provide your information to energy suppliers, and we will only pass them enough information to enable them to provide an offer which they think will suit you. We will not give any energy supplier your name or street address until you have accepted an offer from that supplier.

As detailed above, if you are seeking help with applying for a grant to clear your energy debt, the information that you provide will not be passed on to any other organisations, apart from your gas/electricity supplier, British Gas Energy Trust and Charis Grants.

If you are contacting us with regards to energy efficiency schemes, we will only pass details on which enable the other organisations to provide the best service to you.

We will not pass your details to third parties to use for their own marketing purposes.

How long will we keep your information?

We will only keep information about you for as long as we need to.

How will we keep your information secure?

We use high levels of security to keep your data safe. For example, PEC uses a database protected by “Tier 4” security. We also ensure that passwords are secure.

Changes to this privacy policy

We keep this policy under regular review and we will put any updates on our website.

Your rights to access information and contacting us

If you would like a copy of some or all of your personal information we hold about you or further information on how your information is used, how we maintain security of your information and your rights to access information we hold on you, please write to us: Plymouth Energy Community, Civic Centre, Plymouth, PL1 2AA or email support@plymouthenergycommunity.com.

Last updated – 23 July 2014


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