There are a number of payments and special support services that can help you pay your energy bills and heat your home.

Click on the drop down boxes below to find out if you are eligible.

Warm Home Discount

The Warm Home Discount is offered by the government through energy suppliers with more than 250,000 customers. It reduces your electricity bill if you are a customer of one of the larger suppliers and are also eligible.

The Warm Home Discount is £140 and comes off your electricity bill total between October and March. Getting the discount won’t affect your Cold Weather Payment or Winter Fuel Payment. The scheme is set to run until 2020.

Who is eligible for the Warm Home Discount?

You may qualify automatically for the Warm Home Discount if on 10th July 2016 (the ‘qualifying’ day) your supplier was part of the scheme, you or your partner’s name was on the bill and you were either:

  • Aged 75 or over and are receiving the Guarantee Credit element of Pension Credit (even if you receive Savings Credit)
  • Aged 75 or under and are only getting the Guarantee Credit element of Pension Credit (you won’t qualify for this if you are also getting Savings Credit)

If you don’t qualify automatically you must apply. Each energy supplier has their own eligibility for the scheme – including low income, welfare benefits, age and disability. Talk to us if you need help.

How to claim the Warm Home Discount if you might qualify

If you believe you might qualify for the discount, you can fill in an application form online at your electricity supplier’s website or call them. If you need help, we can do this for you. Please note: this year schemes open around August and close when each supplier has allocated their funds, so it is best to apply as soon as they open. Unless you qualify automatically, you will need to apply for the scheme every year.

How is the Warm Home Discount received?

The money isn’t paid to you directly. A one-off discount of £140 (inclusive of VAT) is taken off your electricity bill total if you qualify for the scheme automatically or have successfully applied. In the future, if you have dual fuel, you will be able to decide if you’d like this taken off your gas account instead. If you are on a pre-payment meter, you can still qualify for the discount and your supplier will tell you how they apply it.

To find out more about the Warm Home Discount scheme, call us or contact your supplier today.

Priority Services Register

A scheme that offers extra help and services to those who are of pensionable age, suffer from long-term ill health, are registered disabled or have a hearing / visual impairment
Each energy supplier has their own Priority Services Register. Simply contact them to see how you go about becoming registered. If you have a different supplier for gas and electricity, you will have to sign up to both separately.

If you sign up for the register, you’ll receive extra services from energy suppliers that can include:

  • A service that is tailored to your needs – e.g. if you are visually impaired, you can ask to have your meter readings in braille, larger type or even on an audio tape
  • Moving your meter so that it is more easily accessible
  • Adding controls or adaptors to make it easier to use
  • A password protection scheme to offer protection from cold callers
  • Sending your bills to a carer who can help you read and understand them
  • Free quarterly meter readings if you tell your supplier you can’t read it yourself
  • Priority reconnection if your supply is interrupted with plenty of notice if they have to stop your service for any reason
  • Alternative facilities for cooking and heating if your energy supply is interrupted
  • Free advice and information about the services available because of age, disability, illness or impairment

If you’d like further information about the Priority Services Register, simply contact your energy supplier to find out more.

Cold Weather Payment

You may get a Cold Weather Payment if you’re getting certain benefits. You’ll get a payment if the temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days.

The scheme runs from 1 November 2015 to 31 March 2016. You’ll get a payment of £25 for each 7 day period of very cold weather between these dates.

To find out more and check your eligibility, visit the “Cold Weather Payment page”: on the government website.

Winter Fuel Payment

You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5 January 1953. This is known as a ‘Winter Fuel Payment’.

Most payments are made automatically between November and December. You should get your money by Christmas.

You usually get a Winter Fuel Payment automatically if you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).

If you qualify but don’t get paid automatically, you’ll need to make a claim.

Any money you get won’t affect your other benefits.

Find out more on the Winter Fuel Payment page on the government website.